MF
THE MUSCLE FACTORY Official Privacy Policy
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Privacy Policy & Data Protection

Your Privacy at The Muscle Factory

We value your trust and are committed to protecting your personal and fitness information. This policy explains how information is collected, used, stored, protected, retained, and deleted across our website and Android mobile application.

Last Updated: September 15, 2026
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Status: Active
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Platform: Web & Android App

Secure Authentication

Mobile OTP-based authentication is used to securely access member accounts.

Camera & Attendance

Camera access is used only when scanning gym QR codes or capturing profile/progress photos.

No Data Selling

We do not sell or rent personal, fitness, or contact information to advertisers or data brokers.

Account Deletion

Users can request deletion of their account and associated personal data.

1. Overview & Scope

Welcome to The Muscle Factory ("we", "our", "us", or "the Gym"). The Muscle Factory provides fitness management, workout tracking, nutrition guidance, membership management, attendance tracking, and related gym administration services.

This Privacy Policy applies to our website located at https://themusclefactory.online and our Android mobile application.

This policy explains how information is collected, used, stored, protected, retained, and deleted when you use our services.

2. Information We Collect

A. Personal & Contact Information

Full name, mobile phone number, email address, date of birth, gender, emergency contact information, profile photograph, and assigned workout batch or shift.

B. Fitness & Physical Measurement Data

Height, weight, BMI, body fat percentage, body measurements, water intake logs, workout records, repetitions, sets, weights lifted, session duration, diet plan information, and optional progress photographs.

C. Attendance & Facility Access

Gym check-in timestamps, check-in method such as QR scanning or manual front-desk entry, and attendance history.

D. Membership & Payment Records

Membership plan, enrollment date, expiry date, renewal history, freeze/unfreeze information, payment records, receipts, invoice information, payment status, and membership-related billing records. The Muscle Factory does not store sensitive credit/debit card PINs, CVV numbers, or complete card credentials.

E. Technical Information

Device and operating-system information, IP address, standard server access logs, and application error information may be processed when necessary for security, troubleshooting, and service reliability.

3. How We Use Information

  • Account registration and authentication.
  • Providing personalized workout and diet plans.
  • Tracking workouts, measurements, hydration, and fitness progress.
  • Recording gym attendance and QR-based check-ins.
  • Managing memberships, renewals, freezes, payments, and receipts.
  • Allowing authorized trainers and gym staff to manage member fitness information.
  • Providing important gym-related communications and service information.
  • Maintaining security, preventing misuse, troubleshooting errors, and improving reliability.

4. Device Hardware & Permissions

Camera Permission

Camera access is requested only when you actively use the QR attendance scanner or capture a profile/progress photograph. The camera is not accessed continuously or in the background.

Photos & Media

When required, the application allows you to select photographs from your device for profile or fitness progress purposes.

Internet / Network Access

Network access is required to communicate securely with The Muscle Factory servers and provide application functionality.

5. Data Sharing & Third Parties

We do not sell, rent, monetize, or trade personal, fitness, or contact information to advertisers or data brokers.

Information may be processed by trusted service providers only when necessary to operate, secure, maintain, or support the service.

  • Hosting & Infrastructure: Secure infrastructure used to host application and database services.
  • SMS / OTP Providers: Where applicable, third-party SMS providers may transmit OTP or transactional messages to registered phone numbers.
  • Legal Authorities: Information may be disclosed where required by applicable law, court order, or valid governmental request.

6. Security & Storage

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

HTTPS/TLS

Data transmitted between the application and our servers is protected using HTTPS/TLS encryption.

Authentication

Account access is protected through authentication and secure session/token mechanisms.

Access Control

Access to member information is limited according to authorized roles and operational requirements.

Secure Infrastructure

Application and database infrastructure is protected using standard server security controls.

7. Google Play Data Safety

The following summarizes the principal categories of information handled by The Muscle Factory Android application.

Data Type Collection Purpose User Deletion
Name & Phone Number Collected Account management and authentication Upon request
Fitness & Body Measurements Collected Fitness tracking and personalized services Upon request
Photos Optional Profile and fitness progress User can request deletion
Attendance Information Collected Gym attendance and check-in management Upon account deletion request
Payment Records Collected Membership and payment record management Subject to applicable legal/accounting retention

8. Data Retention & Account Deletion

We retain information for as long as reasonably necessary to provide our services, maintain account history, comply with applicable accounting/tax requirements, resolve disputes, and meet legal obligations.

Account & Personal Data Deletion

Users may request deletion of their account and associated personal information, workout records, measurements, attendance information, and uploaded photographs.

How to Request Deletion

  1. Send an email to themusclefactory009@gmail.com .
  2. Include your registered mobile number and name.
  3. We may verify account ownership before processing the request.
  4. Eligible personal information will be deleted within a reasonable period, subject to legal and accounting retention requirements.

9. Children's Privacy

The Muscle Factory services are intended for individuals who can lawfully use the gym's services.

We do not knowingly collect personal information from children under 13 without appropriate parental or guardian consent where such consent is legally required.

Individuals under 18 may be subject to the gym's membership and guardian-consent requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy when our services, features, data practices, or legal requirements change. The "Last Updated" date displayed at the top of this page will be updated when material changes are made.

11. Contact Information

If you have questions, concerns, grievances, or requests regarding this Privacy Policy or your personal information, contact us at:

The Muscle Factory

Developer & Technical Lead: Kumar Gaurav

Official Fitness Management & Training Center

Support & Privacy Email: themusclefactory009@gmail.com
Policy Inquiries: The Muscle Factory Administration